Shipping & Returns

Shipping & Delivery Policy

Art of Floral Design is committed to ensuring your arrangements arrive fresh,

beautiful, and on time. Because florals are perishable and require careful handling,

the following terms apply:

Delivery Areas & Timing

Deliveries are available within a 50-mile radius of Atlanta, GA. Any distance further may be negotiable, though service outside of this radius cannot be guaranteed.

Travel for events or deliveries out of state may be possible but will require additional fees, discussed on a case-by-case basis. Simply let us know your needs, and we’ll do our best to make it happen.

While we make every effort to honor requested delivery dates and times, exact delivery windows cannot be guaranteed.

Third-Party Couriers

Deliveries are fulfilled through trusted third-party couriers. Once an order has left our studio, responsibility for handling and timely delivery rests with the courier. Tracking information will be provided where available.

Art of Floral Design is not liable for delays, damage, or missed deliveries caused

by the courier, weather conditions, or incorrect/incomplete delivery information

provided by the client.

Recipient Information

Accurate recipient details (name, phone number, address, access instructions) are required at the time of order. If delivery cannot be completed due to incomplete or inaccurate information, additional delivery charges may apply.

Floral Care & Responsibility

Once delivered or picked up, arrangements are considered accepted in good condition. Responsibility for care (temperature, placement, watering if applicable) transfers to the client or recipient. *Because flowers are perishable, refunds or replacements cannot be offered due to improper care after delivery.

Special Events & Large Orders

Delivery and setup for weddings and events will be coordinated in advance.

Specific timelines, delivery access, and venue requirements must be confirmed at

least 14 days prior to the event. *A delivery and setup fee may apply depending

on order size and distance.

Issues & Concerns

If there are any concerns with your order upon delivery, please notify us within 24 hours. We will work with you to address discrepancies and ensure your satisfaction.

Return & Exchange Policy

At Art of Floral Design, we want you to be delighted with your floral arrangements. Your satisfaction is our priority, and while our products are perishable and custom-made, our policy is designed to give you peace of mind.

Because each piece is crafted with fresh, seasonal blooms, returns and exchanges cannot be accepted once an order has been delivered or picked up. However, if you encounter any issues with your arrangement, please contact us within 24 hours—we are committed to making the process simple and straightforward and will work with you to resolve discrepancies.

For event florals, deposits are non-refundable except for cancellations made at least 30 days prior to the event. Substitutions may occur due to seasonality or availability, but the overall design, quality, and integrity of your vision will always be maintained.

By ordering from Art of Floral Design, you can shop with confidence knowing each arrangement is created with care, artistry, and your experience at the heart of what we do.